Wizardry support
Stuck on something? Most fixes are below, and a real person reads the inbox.
Account & signing in
Locked out, or a link that won't behave.
Forgot your password
There's no self-service reset. School students, ask your teacher — they can set you a new one. Everyone else, email us from the address on your account and we'll sort it out.
“Invalid login credentials”
Double-check you're signing in with the exact email address you signed up with. School students, that's the address your school set your account up with.
Billing & membership
For solo members. School access is billed by your school.
The solo membership
Solo membership is $10 NZD/month. If you're new and it isn't for you, you can get a full refund within your first two weeks: no questions, no hoops.
Cancelling
Cancel any time from Settings → Membership. You keep access until the end of the month you've paid for; inside the first two weeks, the same card offers the full refund instead.
School access
Joining Wizardry through your school.
Joining through your school
School student accounts are set up for you — sign in with the details your school gave you; your account is already connected to your school. If something doesn't look connected, check with your teacher.
Teachers & school admins
Class setup, invites, assignments and marking are covered in the quick-start guide inside your school dashboard. Anything else, email us below.
Found a bug? Got feedback?
We genuinely want to hear it: bug reports and blunt feedback make Wizardry better for everyone.
Email us
Write to support@wizardry.org.nz and include: the email address on your account, what you were trying to do when things went wrong, and a screenshot if you can. It usually halves the back-and-forth.
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